- Full payment is due at time of reservation
- No refunds for cancellations within 14 days of reservation
- No refunds for No Shows, You are considered a No Show if we are unable to contact you within 15 minutes of the scheduled pickup time
- Cancellations 14+ days prior to reservation incur a service charge of 20% of reservation amount
- Rescheduling a reservation incurs a $50 rescheduling fee and is based on availability, if no availability then no refunds within 14 days of reservation otherwise a 20% service fee applies
- Flight delays/missed flights may incur a $50 rescheduling fee and are subject to no refunds if new pick-up time needed is not available. Also subject to other conditions on a case by case basis.
- Redrock Express reserves the right to cancel any reservation due to events beyond our control, i.e. inclement weather, hazardous road conditions, accidents, road closures, etc.
In order to maintain our price structures and protect our ability to operate logistically, we must adhere to our cancellation policies. Please do not ask for exceptions.
TERMS OF SERVICE
- Redrock Express is not liable in the event of mechanical breakdown while on transfer and will only be responsible for making up lost time
- Additional stops for any transfer may be charged a $25.00 fee in 15 minute increments
- Wait time charges apply after the first 15 minutes of pick up time listed on the reservation and may be charged a $25.00 fee in 15 minute increments
- The customer assumes full financial liability for any damage to the vehicle caused by them or any member of their group
- Alcohol consumption and/or illegal drug use is prohibited by law, fines issued by law enforcement authorities are the responsibility of the customer
- Smoking is not permitted in vehicles
- The driver has the right to terminate the trip for any reason at their discretion without refund
- Vehicles cannot be loaded beyond the seating capacity and seat belt use is required
- A cleaning fee of up to $200.00 may be charged due to condition of vehicle left behind by customer